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Getting to Know Us: Our Customers, Our Profile, Our Approach, and Our Services

Jenn David • April 14, 2021

Getting to Know Us: Our Customers, Our Profile, Our Approach, and Our Services

Our Profile: 

Who is Jobes Tech, you ask? Well, the answer is simple! We are a technology company that provides guidance in choosing innovative technologies and building processes directly affecting your bottom line. By this, we do not mean we sell computers or keyboards. We mean we find the right solution for you, focusing on ease of use, lowering technical debt for our clients, and having positive, impactful outcomes that are evident. 


Our goal is to marry this business knowledge with proven technology to implement robust solutions that deliver immediate impact to your mission and desired outcomes. We aim to foster an environment of engagement and collaboration around projects and work with decision-makers to facilitate a successful, on-time, and on-budget solution. We achieve this by acting as an impartial technical partner and solution provider for you. With modern technology rapidly changing, it is vital to project success to work with a partner who truly seeks to understand your unique business approach rather than applying a generic mold. 

 

Our Customers: 

One of the things that Jobes Technology Solutions looks for in a customer is people who are still using their outdated manual processes. Some of the questions we ask are, "how many manual processes do you have?" "How many people do you have passing that dreaded excel spreadsheet around the office?" These processes can often be improved to increase accuracy, save time, and cut costs. 

We also look for security risks in our customer's systems. When patient data and personal information are passed between and stored within your business systems, it is important that data is encrypted and access is properly controlled. In implementing security measures, it is also important for us to document and be able to demonstrate compliance in case of an audit. Jobes Technology Solutions can digitally manage the flow of data through process automation through your organization to help ensure compliance is being met. By automating tasks such as manual data entry, we can also minimize the number of people interacting with sensitive data to further mitigate risk. 


Our Approach: 

We are frequently asked about how we approach the needs of our clients. The first thing we do is strive to understand your current business goals and processes, looking for where we can leverage automation to help you run more efficiently, serve customers better, and positively impact your bottom line. 


We can leverage deep process mining software to quickly find waste and bottlenecks, modeling every variation your workflows take. A well-documented business process goes a long way in finding out where technology can provide the most beneficial impact on your business. Of course, we can still use traditional methods of process discovery and analysis. We even provide a free toolkit for documenting and redesigning processes on your own! 


Click here to find out how to document a business process for automation! 


Once we have discovered where improvements should be made; we implement leading commercial software that allows us to automate manual steps such as mailroom intake and data entry. When a commercial solution does not exist, we have a full-stack development team to fill the gap. We also build custom integrations with CRM, ERP, Claims Management, and other core line-of-business-systems to automate the flow of information throughout your IT environment. 


Our Services: 

Jobes Tech provides a wide range of professional services and software solutions to meet your needs. We promise to deliver every service with a smile and to your highest level of satisfaction. Check out some of their services below! 


Intelligent Data Capture 

At Jobes Tech, we leverage best-of-breed tools like ABBYY's Flexicapture to extract unstructured data from scanned or electronic images. This software performs advanced Optical Character Recognition (OCR) to capture print data from images and Intelligent Character Recognition (ICR) to capture handwritten data. We can then automatically push that information to your systems of record. A good data capture strategy sets out how your organization can collect and manage inbound information. 


Robotic Process Automation 

Robotic Process Automation (RPA) is a technology platform for training, deploying, and orchestrating software robots for automating digital processes that traditionally require complex integrations or manual effort. RPA solutions can be deployed in only weeks, leading to a lower cost of implementation and quicker return than traditional systems integration. Most RPA bots operate through the user interface, using a digital "mouse" and "keyboard" to open and switch between applications, capture data, input data, and make rules-based decisions. RPA platforms are low code, allowing us to deploy solutions at a rapid pace. 


Enterprise Content Management 

You can think of ECM as being a knowledge distribution network that spreads blueprints to problems already solved within an enterprise and deduplicates effort by making knowledge searchable and deliverable. ECM combines traditional document and records management functionality with a workflow engine for automating file indexing and retention schedules to maintain compliance with minimal user input. 

One of the biggest benefits ECM workflows offer is the digitization of traditionally paper-based processes. With ECM you can empower your employees to search quickly, index, and retrieve content in seconds. 


Jobes Tech primarily works with and resells the Laserfiche Electronic Content Services platform for its user-friendly interfaces, high adoption rate, ease of integration, and low total cost of investment. 


Records Management 

Jobes Tech ensures that your records are stored in a safe and secure location. Record Management not only stores and secures your records but helps keep your files organized and automatically manages their retention schedules. Records Management ensures that institutional records of vital historical, fiscal, and legal value are identified and preserved and that non-essential records are discarded in a timely manner according to established guidelines and identified legislation. A strong digital records management foundation not only maintains compliance but makes it easy for auditors to see your business is compliant. 


Process Intelligence Optimization 

We rapidly implement cutting-edge process intelligence technology that leverages your existing data to provide complete process transparency. Deploying process intelligence software allows your company to: 


  • Automatically model your processes across time down to each individual transaction 
  • Detect bottlenecks, inefficiencies, and waste 
  • Predict the downstream effect of process changes before you implement 
  • Identify processes or steps that can be automated 
  • Make well-informed decisions 


Take the first step in making better-informed decisions, focused on improving operations without sacrificing quality. 

 

Custom Software Development 

Often organizations will attempt to mold their complex processes to out-of-the-box software and never really get the results they need. This can create extra manual work and cause frustration. At Jobes Tech, we create customized solutions for our customers to solve problems others cannot. 


We pride ourselves on the quality of our team and our solutions. We demonstrate a strong ability to understand our customers' business needs and develop our solutions accordingly. For many of our clients, our automation solutions not only solve a business need, but also become part of their competitive advantage. Our solutions allow them to both operate more efficiently and provide a higher level of customer satisfaction. 


Ready to Learn More? 

Schedule your one-on-one with our smart solution expert, or send us an email today! 

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